Added Security Extended Service Contracts

   
Thelen Subaru is proud to offer Subaru Added Security® products - the only extended service contract and maintenance plans backed by Subaru of America. Contact us today for details! 

Download the Subaru Added Security® Brochure.

 

Classic


Covers major parts, including engine, all-wheel drive (AWD), transmission, towing and car rental.

 

Variable Term Length
Choose from eight different options, covering up to 7 years or 100,000 miles.

 

Towing and Rental Benefits
During covered repairs, you will receive towing and rental car reimbursements.

 

Comprehensive Coverage
Includes wear and tear, onboard computers and other items often excluded from service agreements.

 

Gold Plus


Includes Classic Plan coverage plus air conditioning, electrical, steering, front suspension, brakes and more.

 

Transferable Coverage
Choose from eight options, covering up to 7 years or 100,000 miles.

 

Genuine Subaru Parts
Repairs are made with genuine Subaru parts by factory trained Subaru technicians.

 

No Deductible
Plans are available with no deductible or as low as $50-$100 options.

 
1. What is the most important thing I should know about an extended service agreement?

It is important to know the company that is promising to pay you if your car breaks down. An agreement is only as good as the company that backs it. Some retailers offer service agreement products other than the Subaru plan. For example, you can purchase Subaru Added Security® (the only extended service agreement backed by Subaru of America, Inc.) or an extended service agreement backed by an independent insurance company, which could be mistaken for Subaru-backed protection. Be careful when considering independent plans. Here are some facts about independent companies:

  • The 10 leading independent providers 10 years ago are all out of business today. That means a large number of customers who had valid claims were not paid or received only partial reimbursements.
  • Independent providers profit only if their costs are less than what you paid for protection. Subaru Added Security's focus is on customer satisfaction, not extended service agreement profits. Subaru wants your next car to be another Subaru!
  • On the surface, many independent coverages appear to look like ours. The problem is they often require the use of inferior replacement parts, exclude important coverages, such as wear and tear, or make it extremely difficult to collect benefits.

2. What is an extended service agreement?

It is an agreement between you and the provider, who promises to pay for specified repairs of mechanical failures during the agreement term (less a deductible, if any). It may also be referred to as an extended warranty or vehicle service agreement. Here are some key definitions to help you when selecting a plan:

  • Obligor - a legal term for the company obligated to live up to the terms of the agreement (e.g., manufacturer, retailer or third-party company).
  • Administrator - the company hired by the obligor to handle claims instead of the obligor handling claims itself (the administrator is not a party to the agreement).
  • Breakdown - definitions vary from "failure of a component to work as it was designed to work in normal service" to "failure due to a defect in materials or faulty workmanship."
  • Normal wear and tear - when a part is not broken but simply wears over time during normal use of the car.
  • Cause and effect - if a covered part fails and damages another part.
  • Deductible - the amount you must pay for a covered repair.
  • Surcharges - additional amounts you must pay to include coverage of certain items (e.g., AWD, high-tech components, onboard computers, seals and gaskets).

3. Do I really need an extended service agreement?

An extended service agreement is an important option. With the high technology built into today's cars, repair costs have risen dramatically and will continue to do so. With just one major after-warranty repair, the agreement could easily pay for itself. Subaru is proud of its reputation for reliability and superior engineering. However, anything mechanical could eventually require repairs.

4. Is there any benefit to taking advantage of an extended service agreement opportunity while a car is still under warranty?

As with any product, service agreements are subject to inflationary price increases. By purchasing one now, you can lock in at today's cost. In addition, if you take advantage of Subaru Added Security at the time of vehicle purchase, you can include the cost in your monthly finance or lease payment. Plus, you may be entitled to benefits in addition to the basic factory warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you are traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, tire change, locksmith service, road hazard tire protection and lost key retrieval. It can also include computerized trip routing for up to 7 years.

5. Why is a Subaru-backed extended service agreement the best choice?

Subaru views a service agreement as an investment in customer satisfaction rather than as a profit maker. We know a satisfied customer will likely be a repeat car buyer. Independent providers/insurance companies have no investment in your next car purchase. This philosophy really makes a difference in the quality of their service agreement product - even more important, when it comes to honoring your claims.


Thelen Subaru

4211 N Euclid Ave
Directions Bay City, MI 48706

  • Sales: (888) 530-4230
  • Service: (888) 539-4064
  • Parts: (888) 568-6395

Hours

  • Monday 8:30am - 8:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 10:00am - 3:00pm
  • Sunday Closed